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We're Here to Help!
Have a question about your order or our products? Our friendly team is ready to assist you and your furry friend! 🐱
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Business Hours
Monday - Friday
9:00 AM - 5:00 PM EST
Weekend emails answered Monday
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Fast Response
Average response time: under 4 hours during business hours
Send Us a Message
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Frequently Asked Questions
Quick answers to common questions
How long does shipping take?▼
We ship from US warehouses, so most orders arrive within 3-7 business days. You'll receive a tracking number as soon as your order ships!
What is your return policy?▼
We offer a 30-day money-back guarantee. If you or your cat aren't happy with your purchase, contact us for a hassle-free return.
Do you ship internationally?▼
Currently, we only ship within the United States. We're working on expanding to more countries soon!
How do I track my order?▼
Once your order ships, you'll receive an email with your tracking number. You can also contact us with your order number for an update.
Are your products safe for cats?▼
Absolutely! All our products are tested and made from pet-safe materials. Your cat's safety is our top priority.
Can I modify or cancel my order?▼
If your order hasn't shipped yet, contact us immediately and we'll do our best to accommodate your request.